Industry  : Manufacturing industry
Enterprise category  : Private company

Company Background

Well known mobile phone manufacturers need more than 600 online pre-sales support personnel to provide temporary services for three months. The business volume of three weeks before and after the Double 11 Shopping Festival accounts for more than 50% of the total business volume, the number of personnel varies greatly at different stages

Current situation and problems

•The competition is fierce, and the accepted price is very challenging. At the same time, there are punitive clauses for items that fail to meet the standards

•The customer’s business volume has changed greatly, and the trend forecast of business volume has been adjusted constantly

•The existing space of the company cannot support the scale of project and needs to be reconstructed

•Long term contract staff is not a solution for three month period (short term)

•Large number of front-line operators are required in the short term period

Project objectives

Ensure the normal operation of online projects before the temporary sales promotion of the “Double 11”

Project Outcome

In less than 2 months, all recruitment and training plans, site construction, equipment leasing and other work were completed, which provided sufficient guarantee for subsequent operations. Finally, the project implementation exceeded the planned profit target and the operating performance and ability were obtained. Client’s long-term project contract was subsequently obtained.