Industry  : AviationEnterprise category  : State-owned enterprise

Company Background

The project of a well-known airline is to introduce new outsourcers on the basis of existing outsourcers to further improve the service quality. After the bidding is successful and the project is implemented, through further information collection and understanding of the actual situation, it is found that the profit time point of the project is longer than the original estimation.

Current situation and problems

•Long and difficult employee induction training cycle.

•At the end of the first year after the project starts, the number of certified personnel shall be reached

•Complex business process and strict quality inspection requirements

•The traffic volume varies significantly between low and peak seasons

Project objectives

After submitting the reassessment and proposal of profitability, the company’s decision-making layer approved the implementation of long-term operation management driven by profit objectives

Project Outcome

The KPI indicators of the project meet and exceed the requirements of the client side, and client is highly satisfied. Achieved the overall profit and loss target of the project at the estimated time point